Frequently Asked Questions
Everything you need to know about shopping with Shop AceZone
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-5 business days within the continental US. For orders under $50, a flat rate of $4.99 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original packaging, unused, and with all tags attached. Please visit our Return Center to start a request.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website. You can also track your order directly through your AceZone account dashboard.
Which payment methods do you accept?
Shop AceZone accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm.
Are the products on Shop AceZone authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized brand distributors or manufacturers.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our support team. After 1 hour, the order may have already entered the shipping process.